Consider Service & Support When Choosing a Solution Partner
Give Your Team a Resource They Can Always Count on... Top-Notch Support
Studies, as well as our long-standing clients, tell us that many businesses underestimate the importance of service when choosing a business process solution partner.
We've offered superior support and we tailor our System Support to the needs of your business.
With today's high-speed Internet connections, we can service your needs immediately from our desktop to yours. You don't have to wait for us to drive to your location! Do you prefer onsite support? Over the telephone support? Do you prefer online technical support using email? We provide the support option that fits your business best.
Responding to your day-to-day software problems is our highest priority. Here are examples of the types of software problems we resolve remotely for our clients everyday:
- View, diagnose and solve software problems online.
- Help you identify and solve software problems and glitches.
- Take a snapshot of a problem, analyze it and then upload a "patch" to solve the problem-all from our technical center.
- Not just problem solving. We offer alternative processes to make system more effective.
- Run applications, ensuring proper installation & configuration
- Download patches or updates to your computer
- Upload files for analysis